KORCIEL Refund Policy

1. Corporate Refund Policy & Customer Rights Framework

This Refund Policy (“Policy”) sets forth the legally binding terms and conditions under which Korciel (“Company,” “we,” “us,” or “our”) processes and administers refund requests for goods and services purchased via our digital platforms, websites, mobile applications, or other technology-enabled services (collectively, the “Services”). This Policy aims to clearly articulate your rights and obligations as a customer (“you” or “Customer”) and our commitments to fairness, transparency, and regulatory compliance in all refund-related matters.

Korciel operates with a steadfast dedication to ethical business conduct, aligning with consumer protection statutes and industry best practices to ensure an equitable and timely resolution process. We recognize that customer satisfaction is paramount, and this Policy is designed to balance your rights with Korciel’s operational needs and legal responsibilities.

1.1 Purpose and Scope of Refund Practices

The purpose of this Policy is to establish clear, unambiguous guidelines for:

• The circumstances under which refunds are permitted;
• The procedural requirements for submitting refund requests;
• The timelines and methods by which refunds will be processed;
• The rights of Customers to cancel or modify orders;
• The responsibilities of Korciel in managing refund claims.

This Policy applies universally to all Customers who purchase products or services from Korciel, regardless of geographic location, and includes transactions made directly through Korciel’s platforms or authorized third-party partners.

2. Refund Eligibility and Conditions

Refund requests will be considered under the following conditions:

• The Customer must submit a refund request within 30 days of the original purchase date;
• The product or service is defective, damaged, or materially not as described;
• Proof of purchase, such as a receipt or order confirmation, is provided;
• The product is returned in its original packaging and condition (if physical product applicable);
• Digital products are non-refundable once downloaded or accessed, except if proven defective or faulty;
• Services fully rendered are generally non-refundable unless explicitly stated otherwise;
• Refunds are not provided for change of mind or buyer’s remorse unless stated;
• Special promotions, discounts, or gift cards may have separate terms and conditions regarding refunds.

Korciel reserves the right to refuse refund requests that do not meet these eligibility criteria or appear fraudulent. In such cases, we will communicate the reasons clearly and provide further steps if applicable.

3. Refund Request Procedure

To request a refund, please follow these steps:

• Contact our Customer Support team via email at support@korciel.com or phone at (123) 456-7890 within 30 days of purchase;
• Provide your order number, contact details, and a detailed explanation of the reason for the refund request;
• If applicable, attach photos or evidence supporting your claim;
• Return the physical product to the address provided by Customer Support (if applicable);
• Allow up to 14 business days for your refund request to be reviewed and processed.

We may request additional information to verify your claim before approving a refund.

4. Refund Processing Timeline and Methods

Once a refund request is approved, Korciel will initiate the refund within 7 to 14 business days. The refund will be issued using the original payment method, except where otherwise agreed.

• Credit/Debit card refunds may take 5 to 10 business days to reflect in your account, depending on your bank;
• PayPal or other third-party payment processors will process refunds according to their timelines;
• Shipping and handling fees are generally non-refundable unless the refund is due to our error;
• Partial refunds may be issued in cases of partial service delivery or used products.

5. General Terms and Conditions

• Korciel reserves the right to modify or update this Refund Policy at any time without prior notice. Updates will be posted on this page with a revised effective date;
• This Policy does not affect your statutory rights under applicable consumer protection laws;
• Any disputes arising out of this Refund Policy shall be governed by the laws of the jurisdiction in which Korciel operates;
• For further assistance or questions, please contact our Customer Support team;
• By purchasing from Korciel, you acknowledge and agree to the terms of this Refund Policy.