Q: What materials are Korciel glasses made from?

A: All Korciel products are crafted from lead-free crystal or ultra-clear glass, selected for brilliance, durability, and safety.

Q: Are your glasses dishwasher safe?

A: While many pieces are dishwasher safe on gentle cycles, hand washing is recommended to preserve clarity and craftsmanship.

Q: Do you offer varietal-specific glasses?

A: Yes, our collections include glassware tailored to specific wine and spirit varietals to enhance aroma, flavor, and presentation.

Q: Are Korciel glasses handmade?

A: Many of our glasses are hand-blown by artisans using centuries-old techniques. Others use precision machines for consistency.

Q: Who designs your glassware?

A: Our designs are developed in collaboration with master artisans, sommeliers, and cultural tastemakers across Europe and Asia.

Q: How do you ensure product quality?

A: Each item undergoes rigorous multi-point inspection and quality control, including visual, tactile, and microscopic evaluation.

Q: Do you ship internationally?

A: Yes, we ship worldwide with full customs and duties support to ensure a seamless luxury experience at your doorstep.

Q: How long does delivery take?

A: Standard delivery takes 3–7 business days. Expedited options (including 48-hour delivery) are available in select regions.

Q: Is your packaging gift-ready?

A: Yes. Every item is presented in elegant, eco-conscious packaging designed for gifting and safe transport.

Q: What is your return policy?

A: We offer a 30-day return or exchange for unused products in their original packaging — no questions asked.

Q: What if my glassware arrives damaged?

A: Simply contact us within 72 hours with photos. We’ll ship a replacement or issue a refund immediately.

Q: Can I exchange items?

A: Absolutely. Exchanges are accepted within 30 days of delivery at no additional cost.

Q: How should I clean Korciel glassware?

A: Gently wash with lukewarm water and mild soap using a soft cloth. Avoid temperature extremes and abrasive materials.

Q: Will crystal cloud over time?

A: With proper care, our crystal retains its brilliance for decades. Follow our care guide for long-lasting clarity.

Q: Can I personalize a Korciel gift?

A: Yes, we offer engraving and bespoke packaging for select items. Please contact our Concierge Team for assistance.

Q: Do you offer corporate or bulk gifting?

A: Yes. We create custom packages for corporate, event, and wedding gifting — including branded and limited-edition options.